Job openings for inbound customer service in mumbai

Responsibilities:

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Planning the training and standardization of service delivery.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Customer Support Executive

Requirements:

Excellent interpersonal and written and oral communication skills.

Computer skills.

Salary - 16k to 21k/ PM

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